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A City faced time consuming challenges with their invoice entry and check creation process. The Finance Department staff manually entered an average of 1,000 invoices every month resulting in 36 hours a month spent on data entry and manual processes. Additionally, paper invoices were used to capture departmental approvals for invoices and were kept in a filing system requiring an average of 4 hours per month for filing. As only the Finance Department staff had access to the paper invoices, they were responsible for retrieving and providing copies of historical invoices resulting in 1 hour of staff time spent on requests per month due to the risk of invoices being misfiled.
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